Terms of Service

Please read these Terms of Service carefully before using GuestRoll. By creating an account or using our service, you agree to be bound by these terms. If you do not agree, please do not use GuestRoll.

1. Who We Are

GuestRoll is operated by MJF Digital Ltd, a company registered in England and Wales. References to "GuestRoll", "we", "us" or "our" in these terms refer to GuestRoll.

If you have questions about these terms, you can contact us at support@guestroll.app.

2. The Service

GuestRoll is an event photo-sharing platform that allows event organisers ("Organisers") to collect photos from their guests ("Guests") via a QR code. On Premium events, Organisers and Guests can also upload short videos. Collected photos and videos are stored in a private gallery that the Organiser can manage, share, and download.

These terms apply to all users of GuestRoll, including Organisers and Guests.

3. Eligibility

You must be at least 18 years old to create an account and use GuestRoll as an Organiser. By registering, you confirm that you are 18 or over.

Guests uploading photos or videos do not need to create an account, but by uploading content they agree to these terms (particularly the sections on User Content and Prohibited Content below).

4. Your Account

When you register, you agree to provide accurate and current information. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Please notify us immediately at support@guestroll.app if you suspect any unauthorised use.

We reserve the right to suspend or terminate accounts that violate these terms.

5. Payments and Pricing

GuestRoll offers a Free plan and an optional paid Premium upgrade on a per-event basis. The applicable Premium price is shown at the time of purchase. All prices are inclusive of any applicable VAT where required.

Events created on the Free plan do not require payment. If you choose to upgrade an event to Premium, payment is required before the Premium features are activated. We use third-party payment processors and do not store your full card details on our servers.

Your right to cancel. If you are a consumer, you have the right to cancel your Premium purchase within 14 days of buying it, without giving a reason. Premium is available as soon as you upgrade, so when you upgrade you ask us to start providing it straight away. If you cancel after that, you must pay us a fair amount for what we have provided up to the point you tell us, and we will refund the rest. If your event has already taken place by the time you cancel, we will treat Premium as having been provided for that event, and no refund will be due under this right. To cancel, please create a support ticket from your GuestRoll dashboard, telling us the event concerned (you can use any clear wording - there is no required form). If you are unable to access your dashboard, you can email support@guestroll.app instead. We will refund you within 14 days of receiving your cancellation, to the payment method you used.

Faults and other refunds. Nothing in these terms affects your statutory rights. If Premium is faulty, not as described, or not provided with reasonable care and skill, you are entitled to a remedy under the Consumer Rights Act 2015, which may include a repair, replacement, price reduction or refund. Please contact us at support@guestroll.app and we will respond promptly. After the 14-day cancellation period, payments are non-refundable except where the law requires a refund (for example, for faults), although we may offer a refund at our discretion.

Premium includes guest video uploads for you and your Guests, subject to sections 9 and 10. Free events accept photos only.

We may change our pricing at any time, but any changes will not affect events you have already paid for.

6. User Content

Your ownership. You and your Guests retain ownership of any photos, videos or other content you upload to GuestRoll ("User Content"). We do not claim any ownership rights over your photos or videos.

Licence to us. By uploading User Content, you grant GuestRoll a limited, non-exclusive, royalty-free licence to store, display, convert, and otherwise process that content solely for the purpose of providing the service to you. We will not use your photos or videos for advertising or marketing without your explicit consent.

Your responsibility. You are responsible for ensuring you have the right to upload any content you submit - including that you have the consent of any identifiable individuals (including for their image and voice) where required by applicable law (including the UK GDPR). You warrant that your User Content does not infringe any third-party rights.

Guest content. You are responsible for content uploaded by guests through your event link. Please let your guests know that photos and videos are stored on GuestRoll, are visible to other guests who have access to your event link or QR code, and are no longer accessible once the relevant storage period ends (see section 8). Videos can show people's faces and record their voices, so please make sure your guests are comfortable with that before they upload.

7. Prohibited Content and Conduct

You must not upload, share, or use GuestRoll to transmit content that:

• Is illegal under UK or applicable law
• Is obscene, hateful, threatening, discriminatory, or harassing
• Depicts violence or abuse
• Infringes any copyright, trade mark, or other intellectual property right
• Contains malware, viruses, or other harmful code
• Impersonates another person or entity

This applies to videos in the same way as to photos.

We reserve the right to remove any content that violates these rules and to suspend or terminate accounts of users who breach them.

8. Data Retention and Deletion

We store your event gallery for 30 days from the event start date you set when creating your event on the Free plan, or 90 days for events upgraded to Premium. After this period, your photos and associated data will no longer be accessible. If you delete your event or account before this period ends, your data will be deleted within 30 days, except where we are required by law to retain certain records.

Videos. Video files are kept for a shorter time than photos. They are permanently deleted 14 days after your event's upload and download period ends (30 days on Free, 90 days on Premium), or 7 days after you remove a video from your gallery, whichever applies. Photos are not affected by this rule. Please download any videos you want to keep before then. We will email you a reminder as the end approaches.

For full details of how we handle your personal data, please see our Privacy Policy.

9. Video Uploads

Video uploads are available on Premium events only. Each video can be up to 60 seconds long and up to 750 MB. Each event can hold up to 150 videos and 10 GB of video in total, and each device can upload up to 10 videos per hour. We may reject videos outside these limits or that we are unable to process. When you upload a video, we convert it into a smaller copy that plays on any phone or computer. We keep your original in full quality so you can download it. See section 8 for how long videos are kept.

10. Fair Usage

What "unlimited" means. Premium includes unlimited guest photos: we do not set a cap on the number of photos you and your Guests can upload to an event. This is intended for photos taken at, and relating to, your event. Video uploads are subject to the limits in section 9.

Protecting the service. To keep GuestRoll running well for everyone, you must not use automated tools or scripts to upload, upload content unrelated to your event, or use an event as general file storage. If uploading is automated, excessive, abusive, or puts the service or other users at risk, we may slow, limit or pause uploads, or remove the affected content. Where we reasonably can, we will contact you first and give you the chance to download your content.

Changes to limits. We may change these limits from time to time. Changes apply to events upgraded to Premium after the change and will not remove content already uploaded.

Need more? If you are planning a very large event or need higher limits, email support@guestroll.app before the event and we will see what we can do.

11. Intellectual Property

All elements of the GuestRoll platform - including our software, design, trademarks, and branding - are owned by or licensed to MJF Digital Ltd. You must not reproduce, copy, or distribute any part of the platform without our written permission.

12. Availability and Uptime

We aim to keep GuestRoll available at all times, but we cannot guarantee uninterrupted access. We may need to take the service offline for maintenance or updates. We will try to provide advance notice where possible, but are not liable for any downtime.

13. Disclaimers and Limitation of Liability

GuestRoll is provided "as is" and "as available". To the fullest extent permitted by UK law, we exclude all warranties, conditions, and representations not expressly set out in these terms.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

Subject to the above, our total liability to you in connection with the service shall not exceed the amount you paid to us in the 12 months preceding the event giving rise to the claim.

We are not liable for any indirect, special, or consequential loss, loss of profits, loss of data, or loss of goodwill arising out of or in connection with your use of GuestRoll.

14. Third-Party Services

GuestRoll may integrate with or link to third-party services (such as payment processors). We are not responsible for the practices or content of those third parties. Your use of any third-party service is subject to their own terms and privacy policies.

15. Changes to These Terms

We may update these terms from time to time. When we make material changes, we will notify you by email or via a notice on the platform at least 14 days before the changes take effect. Continued use of GuestRoll after that date constitutes your acceptance of the revised terms.

16. Termination

You may delete your account at any time from your account settings. We may suspend or terminate your access immediately if you breach these terms or if we are required to do so by law.

On termination, your right to use GuestRoll ceases immediately. Sections 6 (licence back to you survives only for retrieval), 11, 13, 16, and 17 survive termination.

17. Governing Law and Disputes

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of GuestRoll will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer based in the UK, you may also have the right to refer disputes to an alternative dispute resolution (ADR) scheme or to the relevant trading standards authority.

18. Contact Us

If you have any questions about these Terms of Service, please get in touch:

MJF Digital Ltd (GuestRoll)
Email: support@guestroll.app